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| বিষয় |
বিস্তারিত |
| বিষয় ১ |
- ISO
- IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
- IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
|
| বিষয় ২ |
- Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
- IEC 20000-1:
|
| বিষয় ৩ |
- This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
- IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
|
PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q28-Q33):
নতুন প্রশ্ন ১TP১১T ২৮
What process, other than business relationship management, reviews service performance with the customer?
- A. Service Level management
- B. Service availability management
- C. Budgeting and accounting for services
- D. Service Reporting
উত্তর: ক
নতুন প্রশ্ন ১TP১১T ২৯
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
- A. Service availability management
- B. Configuration management
- C. Capacity management
- D. Service level management
উত্তর: গ
নতুন প্রশ্ন ১TP11T ৩০
What is the relationship between ITIL and ISO/IEC 20000?
- A. They have similar management systems
- B. Both use the same Plan-Do-Check-Act methodology
- C. ISO/IEC 20000 is based on ITIL
- D. They are aligned
উত্তর: ক
নতুন প্রশ্ন ১TP11T ৩১
What is an audit observation?
- A. A recommendation that has to be actioned
- B. A conformity to the standard where there is an opportunity for improvement
- C. A finding against an area which is NOT in the scope of the standard
- D. A non-fulfilment of a requirement
উত্তর: খ
নতুন প্রশ্ন ১TP১১T ৩২
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?
- A. The Registered Certification Body
- B. A consultancy organization
- C. Top management
- D. Any process owner
উত্তর: গ
নতুন প্রশ্ন ১TP১১T ৩৩
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